When will I receive my books?
Current members: Our next dispatch date is the 10th of May
New members: New orders placed up to and including the 4th of May will be shipped on the the 10th of May
Delivery typically takes 2-3 working days with full tracking information sent to the registered email address of the account holder
What condition are the books in?
They’re pre-loved books but graded good to great condition. Some may have signs of use but we would never send out anything that is in anything less than what we’d be happy with ourselves
Can I purchase a subscription as a gift?
Yes, you can choose the "This is a gift" option when you checkout. You'll be able to configure when you would like the subscription to start and for how long you'd like it to run
Do you ship worldwide?
At present Hand Me Down Book Club subscriptions are only available in the United Kingdom and most of mainland Europe. We are working on finding an economical solution to ship further afield, but at present it is not possible
How do I update my genre choices?
This can be done multiple time a month up until the last day of a month. You can update your genre choices by logging into your account, clicking manage your subscription, and then update choices
Can I donate books?
Yes you can. We are currently working on adding a section to the website where you can fill out some details and get a postage label (on us of course!). In the meantime please email us at firstname.lastname@example.org
Is your packaging sustainable?
All of Hand Me Down Book Club's packaging is completely plastic free, sustainably sourced and 100% recyclable. We also endeavour to reuse any boxes that we receive ourselves, so packaging from month to month may vary!
How do I cancel?
We're sorry you want to leave, please let us know if there anything we could have done differently?
Canceling is easy. Just log into your account -> click manage -> subscription settings
There's also the option to pause if you want to have a break for a little while
How do I change the amount of books I receive per month or my genre preferences?
You can manage your entire subscription, including changing genres preferences, quantity of books or changing your billing frequency through our online platform. It's really nice and simple to use